Legal Documents & Policies

Review our comprehensive legal documents and policies to understand your rights and responsibilities when using Maash services.

Maash E-Sign & Electronic Communications Agreement

Last updated: 17 September 2025

Your Consent to Electronic Delivery (Consent Statement)

You are creating an account with Maash and its services provided by its service providers. If you consent to this Consent Statement for this Program, it applies even if you do not obtain (or are not offered) the service you applied.

Your affirmative consent to this E-sign & Electronic Communications Notice (“Consent”) permits us to provide you such Communications electronically, either through the Maash website https://maash.io (“Website”); the Maash mobile app (“App”); text or SMS messages (“Text Messages”); or through electronic mail (“E-mail”). It further enables you to sign and authorize Communications electronically through the use of the Maash application (“Service”), and allows Maash and its partners to collect such e-signings. If you do not consent to electronic delivery of Communications, you will not be able to use the Service. By registering for a Maash Account, applying for a card, or accessing other Maash Services, you agree that such registration constitutes your electronic signature, and you consent to us providing notices to you, your Company Administrators, and Company Users, including in each case those required by law, and you shall ensure that all Company Administrators and Company Users consent to receiving User Notifications, electronically. You understand that this consent has the same legal effect as a physical signature.

You have the right to receive legal disclosures, notices, and communications (together, the “Covered Items”) in paper form by mail. We may instead provide these Covered Items to you electronically if you: give us your Consent to do so and satisfy the System Requirements below. For purposes of this Consent Statement, the Covered Items include all servicing and collection communications on your account, as well as all legal disclosures, notices and communications that Maash is required to provide in writing regarding the account.

In this Consent Statement, “we,” “us,” and “our” refer to: Maash Inc. and our service providers.

Duration of Consent

Your Consent will remain effective until: (1) you or we have terminated your Maash account; (2) you opt-out of electronic communications. If you terminate your account, your Consent will still continue with respect to the pre-termination rights of Maash (including rights created by your Consent to this Consent Statement). See your Terms of Service for information on how to terminate your account and Maash Spend Card Terms on card-specific termination.

Methods of Providing Covered Items

In this document, “provide” means to deliver, make available, send, notify or similar term. We may provide the Covered Items electronically through files, including those in PDF format, downloaded from our website. It is your responsibility to review the Covered Items promptly, so you can take appropriate action.

Access to Paper Copies

You may make copies of the Covered Items by using the “print” or “save” functionality of the application in which you are viewing the Covered Items (e.g. Web browser). We retain copies of the Covered Items for the time periods required by law and will provide you with copies upon request within those time periods. We do not necessarily retain copies for longer than is required by law. Save or print copies of Covered Items to ensure you have them when needed. You may request a paper copy at no cost of any Covered Item by submitting a request at our Support Center or emailing us at support@maash.io.

Our Right to Send Paper

We reserve the right to provide the Covered Items in paper form at all times at our discretion even if you have given us Consent to provide it electronically. For example, but without limitation, we may do this if we have a system outage or if we suspect fraud.

Hardware and Software Requirements

To access and retain the Covered Items, you must have a computing or communications device with:

  • A computer or mobile device with an operating system that supports everything below;
  • An internet connection;
  • A web browser that supports 128-bit encryption (we support the latest version of Chrome, Firefox, Microsoft Edge, or Safari);
  • A hard drive or other method of storing data with at least 16MB;
  • A valid, active email address; and
  • A current version of a program that displays PDF files.

By providing us your Consent, you confirm you meet all of the above System Requirements.

We may update these requirements periodically in order to maintain our ability to provide electronic Communications. If these requirements change in a substantial way, we will notify you of the changes.

Updating Contact Information

It is your responsibility to maintain accurate and current contact information so that we may send you electronic Communications. You can update your email address and other contact information by submitting a request at our Support Center or emailing us at support@maash.io

Withdrawing Consent

You have the right to withdraw your consent to this agreement at any time at no charge for you.

Withdrawing consent will terminate your Maash account. As Maash is a self-custody application and we do not hold customer funds or issue refunds, you will still retain control of your wallet and digital assets and may continue to access them using compatible third-party wallets by importing your recovery phrase or private key. We will provide instructions on exporting or importing your wallet credentials upon request.

If you do withdraw your Consent prior to the approval of a card application, this will prevent you from receiving credit from us over the Internet.

You may withdraw consent by e-mailing us at support@maash.io. Your withdrawal will take effect within a reasonable period after we receive it. Withdrawing consent is prospective only and does not affect the legal effectiveness of electronic records previously provided.

Acknowledging Ability to Access and Consenting to Electronic Communications

By confirming that you have read and agreed to these terms, you are confirming that (1) you have access to a computer system that meets the requirements set forth above; (2) you agree to receive Covered Items electronically; and (3) you are able to access and print or store information presented to you.